Error Codes (ERR)

Error Codes (ERR)

Below are listed the official error codes defined by the OTA standard. Extra error codes may be returned by Hotel-Spider systems but in anycase, the textual error message should be self-explanatory regarding the error cause.

Code value

Code name

Code value

Code name

1

No service at requested time

2

No service on requested provider

3

No service on requested date

4

Cannot access - service departed

5

Service is temporarily off sale

6

Service closed for sales

7

Route code invalid

8

No reservations on route requested

9

Requested service is fully booked

10

One class service

11

Service connections not possible

12

One class service

13

Itinerary not in date/time order

14

No suitable services found

15

Invalid date

16

Service has been cancelled

17

Time request not with fare/tariff

18

Itinerary not possible

19

Name is missing or incomplete

20

Number of passengers invalid

21

Passenger type quota exceeded

22

Passengers exceed commercial rules

23

Passenger type not supported

24

Passenger class capacity exceeded

25

Passenger types not consistent

26

At least one adult must be included

27

Passenger details are mandatory

28

No more accommodation available

29

No more accommodation in class

30

Accommodation type quota exceeded

31

Dogs not allowed in accommodation

32

Under occupancy not allowed

33

Accommodation reservation mandatory

34

Requested accommodation is occupied

35

Cabin number(s) cannot be found

36

Address formatting error

37

Place number(s) cannot be found

38

Gender configuration not available

39

Accommodation type invalid

40

No under occupancy exclusivity

41

Occupancy must include an adult

42

Too many classes

43

Too many accommodation types

44

No under/over occupancy allowed

45

Sole occupancy only allowed

46

Package excludes this accommodation

47

Passenger/accommodation discrepancy

48

Tariff type invalid

49

Tariff invalid for passenger mix

50

Tariff rules not yet released

51

Prices not yet released

52

Special offer rules not fulfilled

53

No price exists for the tariff

54

Concession price not available

55

Concession date/time restriction

56

Concession code invalid

57

Concession rule needs one adult

58

Price(s) cannot be validated

59

Offer price cannot be calculated

60

Ticket numbers missing or invalid

61

Invalid currency code

62

Cannot requote after ticketing

63

Cannot ticket until booking priced

64

Tickets do not match reservation

65

Cannot ticket - already issued

66

No open return on route requested

67

No open return with accommodation

68

No accommodation without a route

69

Minimum stay criteria not fulfilled

70

Maximum stay criteria not fulfilled

71

Cannot ticket at this agency

72

Cannot ticket - cancelled booking

73

Cannot ticket - expired booking

74

Cannot ticket - itinerary commenced

75

Cannot ticket - not yet released

76

Ticket issue request not possible

77

Tickets on departure only possible

78

Scheme qualifications not fulfilled

79

Scheme membership not recognised

80

Insufficient scheme credit units

81

Insufficient scheme units requested

82

Booking not eligible for scheme

83

Leg/journey/itinerary reference invalid

84

Itinerary elements not reserved

85

Itinerary element does not exist

86

Cannot cancel - itinerary complete

87

Booking reference invalid

88

Cannot cancel - service has started

89

Cannot recall - status mismatch

90

Cannot amend - itinerary complete

91

Cannot recall - itinerary mismatch

92

Booking temporarily unavailable

93

Only firm bookings allowed

94

Identical booking references

95

Booking already cancelled

96

Duplicated itinerary

97

Booking reference not found

98

Accommodation not found in booking

99

Booking not owned by requester

100

Cannot recall last booking made

101

Cannot book - departure too close

102

Booking reference not connected

103

Cannot access - itinerary complete

104

Accommodation - no availability

105

Cannot access - provider ticketed

106

Too many rooms/units

107

Cannot book - too far in advance

108

Accommodation code not recognised

109

Cannot book - arrival too close

110

Accommodation closed at this time

111

Booking invalid

112

Too many nights

113

Mandatory booking details missing

114

Grade of accommodation invalid

115

Board basis/meal plan invalid

116

Category of room/unit invalid

117

Cannot access booking details

118

Booking status invalid

119

Too many people in room/unit

120

Accommodation cannot be changed

121

Accommodation not contracted

122

End date has passed

123

Too many children

124

Too many babies

125

Room/unit type not offered

126

Too many babies in room/unit

127

Reservation already exists

128

Package or item identity invalid

129

Package closed for sales

130

Package departure date too close

131

Room/unit type invalid

132

Room/unit type - no availability

133

Room/unit type not contracted

134

Mode of transport not allowed

135

End date is invalid

136

Start date is invalid

137

Adult numbers/occupancy mismatch

138

Child numbers/occupancy mismatch

139

Commission rate invalid

140

Too many allocated rooms/units

141

Room/unit code incorrect